Open Today! Sales: 9am-5pm |
Service: Closed
5 Dudley Farms Lane • Charleston, WV 25309 |
Sales: (304) 449-5841
Beyond the assurance of a painstaking certification process and 24-hour Roadside Assistance, every Certified Pre-Owned Mercedes-Benz now comes with industry-leading coverage: an unlimited-mileage warranty for one year that can be extended for up to two additional years. So no matter what your odometer reads, your confidence will know no bounds.
I prefer Mercedes hands down to all other vehicles. Mine has a few years which is why I buy Mercedes. However, having to go to this place for service is painful. I'm penalized because it's not a newer vehicle. I wish there was another Mercedes dealership in the Charleston area to give them competition. Something needs to encourage them to be better. Why would I ever want to return?
My husband and I recently purchased a Mercedes GLE 350 from Astorg Auto Mercedes Benz of Charleston, WV. while we were in northern VA. The process was seamless and handled with personal care. Our salesman, Jason Hager, provided detailed videos of the vehicle, kept us abreast of all the steps in the process, and ensured that we received the exact vehicle with great features that we wanted quickly.
I found a CPO online and contacted the dealership where I was put in touch with Gerry Flynn. Even though our transaction was purely over the phone, he treated me like I was in the dealership with him. The sales process was easy and transparent and Gerry was reachable always. I think they went above and beyond to deliver me (400 miles away) a vehicle that is perfect for me and was exactly what I was looking for. I wouldn't hesitate to contact Gerry directly in the future the next time I'm in the market for a new or ... Read More Full review text opened.DealerRater - Sep 30, 2024
I found a CPO online and contacted the dealership where I was put in touch with Gerry Flynn. Even though our transaction was purely over the phone, he treated me like I was in the dealership with him. The sales process was easy and transparent and Gerry was reachable always. I think they went above and beyond to deliver me (400 miles away) a vehicle that is perfect for me and was exactly what I was looking for. I wouldn't hesitate to contact Gerry directly in the future the next time I'm in the market for a new or used vehicle again!
My wife and I found the vehicle she was searching for at Mercedes of Charleston. We contacted Gerry Flynn and made the purchase. We were apprehensive as we have never purchased and had a vehicle shipped. Gerry was amazing and assisted us through the entire process. He even coordinated the delivery for us. The vehicle was just as picture and he described. The delivery driver was on time and professional. What a great car buying experience. I have nothing negative to say. I would recommend this dealership, salesman, and delivery process to anyone. Thanks again to Gerry “Mate” Flynn and ... Read More Full review text opened.DealerRater - Sep 6, 2024
My wife and I found the vehicle she was searching for at Mercedes of Charleston. We contacted Gerry Flynn and made the purchase. We were apprehensive as we have never purchased and had a vehicle shipped. Gerry was amazing and assisted us through the entire process. He even coordinated the delivery for us. The vehicle was just as picture and he described. The delivery driver was on time and professional. What a great car buying experience. I have nothing negative to say. I would recommend this dealership, salesman, and delivery process to anyone. Thanks again to Gerry “Mate” Flynn and the entire Astorg team.
Tim K.
Review for Zach Oneal at Astorg Mercedes Benz
I recently had the pleasure of working with Zach Oneal at Astorg Mercedes Benz, and I can't say enough good things about the experience. While traveling from Florida, I encountered an unexpected issue with my vehicle that required immediate attention. Naturally, I was concerned, being far from home, but Zach quickly put my mind at ease.
From the moment I arrived, Zach was incredibly professional, attentive, and reassuring. He immediately assessed the situation and made sure I understood what needed to be done. Knowing I needed to continue my journey, he ... Read More Full review text opened.DealerRater - Aug 30, 2024
Review for Zach Oneal at Astorg Mercedes Benz
I recently had the pleasure of working with Zach Oneal at Astorg Mercedes Benz, and I can't say enough good things about the experience. While traveling from Florida, I encountered an unexpected issue with my vehicle that required immediate attention. Naturally, I was concerned, being far from home, but Zach quickly put my mind at ease.
From the moment I arrived, Zach was incredibly professional, attentive, and reassuring. He immediately assessed the situation and made sure I understood what needed to be done. Knowing I needed to continue my journey, he went above and beyond by helping me secure a rental car so I could get home without further delay.
Throughout the entire process, Zach kept me well-informed about the progress on my car, ensuring that I never felt out of the loop. What impressed me most was his initiative in helping me file a warranty claim for trip interruption. This level of service and care is rare and truly highlights Zach's dedication to his customers.
Zach made me feel comfortable, safe, and genuinely valued as a customer. His exceptional service and commitment to going the extra mile make him an outstanding ambassador for Mercedes Benz. I wholeheartedly recommend Zach Oneal and Astorg Mercedes Benz to anyone in need of service. You can trust that you will be in great hands!
There’s only one Mercedes-Benz dealer in Charleston, WV, that makes everybody feel like family. For years we’ve served customers from Beckley, Huntington, and other surrounding areas – and there are a few important things that always bring them back for repeat business. First, it’s our unwavering dedication to providing the most quality vehicles from one of the top brands in the luxury auto industry. Mercedes-Benz has always been synonymous with industry-leading luxury and amenities. Over the years, the brand has grown and it provides newer, more versatile segments of vehicles to accommodate drivers of all types. For example, our G-Class SUVs make the perfect equalizer when you’re taking the scenic route to the beautiful New River Gorge Bridge. Or maybe you need the 4WD capability of an SUV when you check out the beautiful Kanawha State Forest and the breathtaking waterfalls.
Speaking of breathtaking, our dealership offers a wide selection of immaculate pre-owned and certified pre-owned luxury cars for you to explore, including the Mercedes-Benz A-Class or the family-friendly Mercedes-Benz GLE for weekend trips to the West Virginia State Museum. Our friendly, knowledgeable staff is always ready to help you throughout the entire car-buying experience. While you’re looking for the luxury vehicle to take your Huntington drives to the next level, be sure to explore our new and pre-owned vehicle specials for additional savings in addition to our competitive pricing.
The dedication to our customers goes far beyond a vehicle purchase. The extra things make the relationship between us and our clients so special. For example, our financing department works to ensure your dreams of ownership don’t fade due to confusing financing terms. Our team is trained to bring clarity to the numbers and help you find a car loan in Charleston that fits your individual needs.
We also offer user-friendly online tools that let you start the financing process right at home! Use our payment calculator to estimate payment plans and then apply for financing online with a secure application. You can also use our value your trade tool if you plan on trading in your current vehicle to put toward your new or pre-owned Mercedes-Benz vehicle.
You can rest assured we only provide genuine OEM parts and accessories. These parts will last longer and were made to perfectly fit your vehicle, unlike aftermarket parts. They are also backed by a warranty! Whenever you need routine service or general repairs, be sure to schedule your service appointment using our easy online portal.
A Mercedes-Benz is meant for comfort and the finer things in life. Picture yourself in a new Mercedes-Benz model cruising around town to destinations like The Capitol Market or the eclectic Art Emporium. No matter where the road takes you, the team at Mercedes-Benz of Charleston is always here to meet your automotive needs.
